Dear Ian & Lynn Bishop of Classic Cover-ups, I'm writing to tell you as a customer, how impressed I am with your company. You see, I had just purchased one of your HIB turnout blankets. I was very impressed with the quality and it's ability to keep my horse dry. However, one night, she must have snagged the belly straps on something and unfortunately the strap broke and I lost the metal clasp. I realize that it's possible for things to break and be torn; and to tell you the truth, I'm glad it broke because if it hadn't she could have hurt herself in fear, So, obviously when things break, they need to be fixed. Since your blankets have unique black hardware, I couldn't find anything local to replace it. So, I called your customer service number that's on your blankets and I can't tell you enough how impressed I was. As soon as I called, someone was helping me. I simply told them my story and asked if is was possible to get any extra hardware. So your customer service person asked me if I needed the whole strap, or just the metal clasps. When I answered, he simply said that he would send out some extra hardware right away and just asked for my address and such. There was no questions of doubt, just questions to better help me. Only three days later I received the hardware....I AM VERY IMPRESSED! It's hard to find customer satisfaction these days and especially in such good time. So I'm writing this letter to congratulate your staff and customer service. I will most definitely recommend any of your products, and I hope that this letter of satisfaction will make you more aware of your quality company.                                                                                              Sincerely,                                                                                              Rachel B.